I don't know why they do business with LaserShip because there are other places that don't do their work well but they actually do the job. The store I ordered from looked at their other stores and they found what I needed! They fixed the problem Lasership made and they fixed it without using LaserShip! LaserShip was the only problem! If any other carrier was delivering my package, this wouldn't have happened. (The EXCUSE is in the first and second paragraphs). They apologized on behalf of LaserShip (and they should not have had to do that) and told me where it was and why it wasn't delivered to my house. So I call the store who put in the order- and for the record, they don't control the company that delivers to their customers, just who delivers to their store, so I'm absolutely not blaming the store- to see what happened to my package. What I got was: "Your call could not be completed at this time" nonsense. So I go on their website to find the customer service number to call. As it turns out, it's a landline in Texas. When I tried to called the number they sent me to contact them, it was busy. What other information did they need as a "delivery company"? They had my first and last names and my home address. They just decided it wasn't worth it and dropped my package off at their nearest facility! That would've my life harder because I would have had to make it fit in my schedule to go pick it up! The "reason" they gave for not delivering was: "They needed more information for delivery". The driver for this so called "company" didn't even enter the neighborhood (we have security cameras, no gates or access codes, just cameras). My neighborhood is pretty small and anyone with a GPS can see that. We have large moving trucks in sometimes and firetrucks coming through the neighborhood annually so LaserShip can prove to their newest volunteers/hires that IT IS POSSIBLE to get in and out of here AND in less then 3 minutes. We have USPS, UPS, AND FedEx trucks in and out of my community ALL THE TIME. "Zero stars" is the nicest thing I can say about this company. Ugh, this place should be shut down! When you spend so much money on merchandise, you expect the delivery to go smoothly and to get to you in a timely matter. The box was all beat up, which is fine - but all of my sprays caps were off and 2 are cracked. I was so livid! He didn't ring my doorbell or ask for my signature or ID - he threw the box to the ground and left. By the time I got outside, he was halfway down the block, and there is construction work being done, so my calls to him fell upon deaf ears. I shouted for him to wait - but he was on his phone and continued to walk away. I was sitting down and heard a big thump outside my window - the delivery guy threw (literally threw) my box on the ground and walked away. On the day of delivery, I made sure to be sitting by my front window (since 7AM) to make sure I would receive my package, I also had my ID on hand. LaserShip responded to me and stated that my instructions were sent to the delivery facility & not to worry. I was worried so contacted LaserShip and asked them to have the delivery guy request a signature & ID from me, just to insure that it was going to the right address this time. Luckily, Bath and Body Works sent out a replacement package. Nope, it wasn't left at my front door - I was home ALL day, waiting by the window for my package, but no delivery was made. Tracking indicated that the package was 'Left at Front Door'. My first order was delivered to the wrong address. Hard to believe that Bath and Body Works uses them. Needless to say I did not get my package.Hands down, this is the WORST parcel carrier. They are a real "SPECIAL" group of people that own and work here. Like she was a surprised that there was an issue (considering their review is 1.04 out of 5) They should be shut down. Needless to say spoke to a manager who was a nightmare to deal with as she was annoyed that I was calling and wondering where my package was. Maybe they should just hold packages and have customers come to them considering their sense of direction is non existent. Well, not Lasershit!!! They can not find a damn thing. I had to call and use my parents address and she lives in a well known neighborhood that if you deliver in the area you know where it is. Then again, I get a text the next day stating need more info. how the hell don't you know how to navigate google maps) She then found my house and described my house to me. (I'm completely dumbfounded at this point! Its google maps! She is an adult living in 2022. then they proceeded to tell me that the Route I live on there is no houses just land. I had to sit on the phone with them and help them use google maps. They apparently can not read a map! I was told that my address did not exist.
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